How to update your payment method
📝 Beta article — this article is part of our new help center. If a step doesn’t match what you see in Movcar, let us know — we’re refining the content daily.
Payment methods live in Stripe, not Movcar — Stripe is what actually charges your card. To add, replace, or remove a card, you open the Payment Portal (Stripe’s hosted page) from inside Movcar.
Step 1 — Open Plan & Billing
Click your avatar → Billing & Payment.
Step 2 — Click “Payment Portal”
Below the plan cards, click the purple Payment Portal button (“Payment methods, billing details and more”). It opens Stripe’s hosted billing portal in a new tab.
🔒 Stripe portal is on
billing.stripe.com— that’s expected. Your card details never touch Movcar’s servers; Stripe handles them directly.
Step 3 — Manage payment methods
In the Stripe portal:
- Add a card — Payment methods → + Add payment method. Enter the card details.
- Set the default — every card row has a Default toggle. Whichever is marked default is the one Stripe charges on each renewal.
- Remove an old card — click the ⋯ menu on the row → Delete. You can’t remove the only card on file if you have an active subscription; add a new one first.
Step 4 — Confirm in Movcar (optional)
Back in Movcar, you don’t need to do anything — Stripe immediately knows about the change. On the next renewal date, Stripe charges the new default card.
If you want to verify, try Avatar → Billing & Payment and look at the Last 4 digits shown on the current-plan card (if your workspace surfaces this).
When to update the card
| Scenario | What to do |
|---|---|
| Card is about to expire | Add the replacement card before the expiry. Stripe usually emails you 30 days ahead. |
| Card was lost or stolen | Add the replacement, set as default, delete the old one. |
| Switching to a different card / business | Add the new card, set as default. Optional to delete the old one. |
| Auto-renewal failed once | Stripe retries automatically. Update the card as soon as you get the failure email so retries have something new to charge. |
What you’ll see on the next invoice
The next invoice will list the new card’s last 4 digits and the new charge. Past invoices keep the original card’s details (a Stripe record, not a Movcar one).
What’s next?
- How to view and download invoices — confirm the new charge went through.
- Renewal and cancellation — understanding the grace period if a charge fails.
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