Viewing your invoices and payment method
📝 Beta article — this article is part of our new help center. If a step doesn’t match what you see in Movcar, let us know — we’re refining the content daily.
Everything billing-related lives on one page: Plan & Billing. This guide walks the page top-to-bottom, so you know what you can do where, and which actions actually open Stripe in a new tab.
Where to find it
Click your avatar in the top-right corner of the admin → Billing & Payment.
The page is titled Plan & Billing. (Menu item says one thing, page another — same place.)
What’s on the page
1. Current-plan card (top)
Shows: your current plan, payment cadence (Monthly / Yearly), vehicle count, plan activation date, next renewal date.
Action buttons:
- Cancel plan (red) — see Renewal, auto-renew, and cancelling.
2. Payments toggle
Monthly / Yearly. Switching here doesn’t change your plan immediately — it changes the price shown on the plan cards below. Pick the cadence you want, then click Select on a plan to make the change real.
3. Vehicle count stepper
− count +. Set the number of vehicles you want billed. Like the Payments toggle, changing the number doesn’t apply until you click Select on a plan. See How to add more vehicles to your subscription and How to reduce vehicles from your subscription for the full flow.
4. Plan cards
Five cards side by side: Free, Starter, Starter Plus, Premium, Corporate. Your current plan has a green Active badge. Each card lists the features it adds on top of the previous tier. See How to upgrade your plan or How to downgrade your plan for the change flow.
5. Payment Portal button
A purple button labelled Payment Portal (“Payment methods, billing details and more”). Clicking it opens Stripe’s hosted billing portal in a new tab. The portal is Stripe-managed, not Movcar — see “Stripe vs. Movcar” below.
6. Invoices table
Every invoice ever issued, newest first, with: invoice number, date, amount, status (Paid / Open / Failed), and a download link to the PDF. See How to view and download invoices for filtering and downloading.
Stripe vs. Movcar — who handles what
| Action | Where it happens |
|---|---|
| Change plan tier (Starter → Premium) | Movcar — Plan & Billing page, Select button. |
| Add or remove vehicles | Movcar — Plan & Billing page, stepper + Select. |
| Switch Monthly ↔ Yearly | Movcar — Plan & Billing page, toggle + Select. |
| Cancel plan | Movcar — Cancel plan button on the current-plan card. |
| Update card on file | Stripe — Payment Portal. |
| Update billing address shown on invoice | Movcar — Company Profile (which syncs to Stripe). |
| Download a past invoice PDF | Either — Movcar Invoices table OR Stripe portal. |
| Refunds and dispute handling | Stripe — Payment Portal, or contact Movcar support for help. |
📌 Why two places? — Movcar runs the subscription logic (what plan you’re on, how many vehicles, what features unlock). Stripe handles the money (card details, charges, invoices, taxes). When you click Select on a new plan, Movcar tells Stripe to charge accordingly.
What you’ll see on a renewal day
On your renewal date, Stripe attempts the charge against your saved card. Two outcomes:
- Charge succeeds — invoice appears in the Invoices table with status Paid, and your plan continues for another period.
- Charge fails (expired card, insufficient funds) — invoice shows status Open or Failed, and you’ll receive an email from Movcar/Stripe. Update your payment method to sort it out.
The fix is always: update the card via Payment Portal — see How to update your payment method.
What’s next?
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